Thank you for visiting the www.glassesusa.com, and any other website that we operate (to which we refer to herein, together with its sub-domains, content and services, as a Site). We are a leading online retail store and information Site for eyeglasses, contact lenses and related products. We offer a large selection of designer and private label frames and related eye care products, along with information designed to help consumers make the most efficient and effective purchasing decision. It is our wish that any visit in our Sites and the experience of any purchase through our Sites' will be pleasurable as possible. By accessing our Sites and/or by clicking the "I Agree" or "OK" button, you expressly acknowledge and agree that you are entering into a legal agreement with Glasses USA, Inc. and the companies within the its group, including subsidiaries, affiliates, and/or related companies (or, collectively, we, us or our), and have understood and agree to comply with, and be legally bound by, these General Terms and Conditions of Use (or these Terms and Conditions). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions please do not access our Sites or make any purchases through our Sites.
We reserve the right, at our discretion, to modify these Terms and Conditions at any time and from time to time. Such change will be effective 10 days following the posting of the revised Terms and Conditions on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions.2 .ABILITY TO ACCEPT TERMS
Our Sites is not structured to attract children under the age of 13 years. If you are under 13 years please do not visit or use the Site. If you are between 13 and 18 years of age, then you must review these Terms and Conditions with your parent or guardian before visiting or using our Sites to make sure that you and your parent or guardian understand these Terms and Conditions and agree to them.3. CUSTOMER ACCOUNT
During your use of our Sites and in order to use our Sites' services, you may choose to create and account, or the Account, and by doing so you agree to provide accurate and complete personal information as required by the order page, or the Account Information, and to keep the Account Information current, accurate and complete. If you choose to register to our website, we may offer different options to create an Account, including:
(a) Online Registration Form: You may choose to complete and submit an online registration form. You will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use to access your Account.
(b) Third Party Accounts: You may choose to create an Account by clicking on a “login with…” button that we display on our Sites for a designated third party service, or the Third Party Account, such as Facebook or Google. Doing so will enable you to link your Account and your Third Party Account. If you choose this option, then you will be required to approve the connection as well as the types of information (which may include Personal Information) that we will obtain from your Third Party Account and the types of activities that we may perform in connection with your Third Party Account. Please note that in order to use this option, you will need to have, and may need to be signed-in to, an existing Third Party Account.
You agree not to create an Account for anyone else or use the Account of another without their permission. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for the activity that occurs in connection with your Account. If you wish to delete your Account you may send an email request to us at email@example.com. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right to suspend or terminate your Account and refuse your use of the Site, including, but not limited to, sales resulting from the site.4. PRIVACY
Our Site enables you to view, access, link to, and use content from Third Party Sources (such content referred herein as Third Party Content) that are not owned or controlled by us. Third Party Source may be a third party website or service provider.
We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party Content or that is communicated to you from a Third Party Source.
By using our Site you may be exposed to Third Party Content that is inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third Party Source or to view and use Third Party Content. Your interaction with a Third Party Source and your use of, and reliance upon, any Third Party Content is at your sole discretion and risk.
You are solely responsible and liable for your interaction with a Third Party Source. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party Content and from your interaction with any Third Party Source. If you have any query or complaint regarding a Third Party Source or any Third Party Content, you agree to contact the Third Party Source directly.6. USER SUBMISSIONS
Our Sites permits the hosting, sharing, posting, and publishing of content by you and other users (collectively, "User Submissions"). Your User Submissions may be posted to our Sites, used to send commercial marketing materials to you, , or otherwise be made publicly available. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions. You shall be solely responsible for your User Submissions and the consequences of posting or publishing them. We have complete discretion whether to publish your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.
You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions, and to enable inclusion and use thereof as contemplated by these Terms and Conditions. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic. You retain all of your ownership rights in and to your User Submissions.
You understand and acknowledge that when accessing and using our Sites: (1) you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, correctness, usefulness, safety, or Intellectual Property Rights of, or relating to, such User Submissions; and (2) you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable. You hereby waive, any legal or equitable rights or remedies you may have against us with respect to the foregoing subsection (1) and (2) above.
You agree that you will not send, display, post, submit, publish or transmit a User Submission that: (1) is unfair or deceptive under the consumer protection laws of any jurisdiction; (2) is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights; (3) creates a risk to a person’s safety, health, or property, creates a risk to public safety, health, or property, compromises national security, or interferes with an investigation by law enforcement; (4) impersonates another person; (5) promotes or involves illegal activities, terrorism, drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking; (6) is unlawful, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise dishonest, inaccurate, inappropriate, malicious or fraudulent; (7) constitutes an unauthorized commercial communication; (8) contains the contact information or any personally identifiable information of any third party unless you have first obtained the express consent of said third party to include their contact information or personally identifiable information; and/or (9) breaches these Terms and Conditions.7. CUSTOMER PURCHASES
The (1) content on our Sites, including without limitation, the text, documents, articles, brochures, descriptions, products, software, graphics, photos, sounds, videos, interactive features, and services (or collectively, the Materials), (2) and User Submissions (or together with the Materials, the Content), and (3) the trademarks, service marks and logos contained therein (or the Marks), are our property and/or our licensors’ property and may be protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use the name GlassesUSA, GlassesUSA.com, the GlassesUSA logo or any other graphics or services terms or names that are our Marks or our affiliates' Marks on any site without our express prior written consent.
You acknowledge that all Content is copyrighted as a collective work under applicable law, including, without limitation, the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.
It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Sites. You shall not: (1) copy, distribute or modify any part of our Sites without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Sites; (4) use or launch any automated system (including without limitation, "robots", "spiders", or otherwise) to access our Sites; (5) parse any content within our Sites or copying any source code for the purpose of mimicking the look and feel of our Sites; and/or (6) circumvent, disable or otherwise interfere with security-related features of our Sites or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Sites.9. PRODUCT DESCRIPTIONS
We have made every effort so that our Sites display the dimensions and colors of our products as accurately as possible. However, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by our Sites is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see “Return Policy” below for additional information).10. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT AND WILL NOT ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES OF ANY KIND OR FOR ANY LOSS OF DATA, REVENUE, PROFITS OR REPUTATION, ARISING UNDER THESE TERMS AND CONDITIONS OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUT SITES, OR THAT ARE RELATED TO THE PURCHASE OF GOODS OR SERVICES FROM OUR SITES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES.11. OTHER RIGHTS
We reserve the right to monitor areas of our Sites electronically and may at our sole discretion use and/or disclose any data or communication of any kind.
We may terminate or suspend your account and your accessibility to all or part of our Sites, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.
As customer service is the most important aspect of our business, we reserve the right to deny your purchase of any product or service if it is apparent that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer to protect us to these ends.12. TERMINATION OF TERMS
These Terms and Conditions are effective until terminated by either party with no prior written notice. If you no longer agree to these Terms and Conditions, you must stop your use of and visit to our Sites. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Sites. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Sites.13. WARRANTY DISCLAIMERS
This section applies whether or not the services provided under our Sites are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain exclusions set forth herein may not apply.
OUR SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT OUR SITES WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITES MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITES BY A THIRD PARTY.
WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.
YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY SITE USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER OR OWNER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER OR OWNER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.
WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION. WE ALSO WILL NOT ACCEPT PRESCRIPTIONS THAT ARE MORE THAN TWO YEARS OLD. WE HIGHLY DISCOURAGE CUSTOMERS FROM USING EYEGLASSES OR CONTACT LENSES THAT ARE NOT SUITED TO THEIR PRESCRIPTION.
We make no representation that the Content in our Sites is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access our Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to our Site, the services provided through our Sites or the Content (or a Claim) shall be governed by the internal laws of the State of Delaware and the laws the United States of America applicable therein, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in the state of Delaware and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.15. INDEMNITY
You agree to defend, indemnify and hold us, our affiliates, subsidiaries, related companies, and our and their respective officers, directors, employees, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (1) your use of, or inability to use, our Sites; (2) your User Submissions; or (3) your violation of these Terms.16. SUBMITTED FEEDBACK
It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Sites. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.
If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via:
Postal mail: GlassesUSA, 954 Lexington Avenue, Suite 537, New York, NY 10021-5013, USA.
Last updated: April 2018
You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription. If your prescription or order information is incomplete, we may need to take additional measures to track down current information, which could mean you have to wait longer for your eyeglass or contact lenses (to which we refer herein as Products). By placing an order through our Sites, you represent that the information used for purchasing the Product/s is correct, true, and accurately matches the prescription you received from your eye care provider. You further represent and warrant that you will renew your prescription in accordance with your eye care provider's instructions. You hereby acknowledge that your order will not be guaranteed unless your prescription meets the terms set out in this purchase policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription.
Note that eyeglasses and contact lens prescriptions may differ from one another, so you should make ensure that you are ordering the correct parameters set forth in your prescription for the type of product you wish to purchase.
In cases where you order contact lenses and prescriptions are typed manually instead of being uploaded, we are obligated by law to verify your prescription with your eye care provider. This is in order to ensure that we provide you with the correct contact lenses in your order. According to the U.S. Fairness to Contact Lens Consumer Law, if the seller does not receive verification response from the eye care provider within 8 business hours, the seller is allowed to sell the customer the contact lenses.
If you order eyeglasses, we will also need your pupillary distance, or PD, to fill your order. When you are fitted for eyeglasses by an eye care provider, you should be provided with a copy of your prescription specifying your PD. In the event that the PD is not included in your order, we will use an average PD, and you agree that you forfeit all rights for any claim against us in such case. In any event, you shall be entitled to return or exchange the item in accordance with our Return Policy as described hereunder.
If the prescription change requires an upgrade in the lens package, you will be required to pay the difference.
You must be a minimum age of 18 years of age to submit an order. . In case the prescription is for a child between 13 and 18 years of age, it's the parent's or guardian's responsibility to ensure the prescription was filled accurately.2. COUPONS AND DISCOUNTS
We aim to keep our Products as affordable as possible and often distribute coupons and coupon codes through various channels for that purpose. Please be aware that you are not permitted to combine coupons and coupon codes nor add them retroactively to your order.3. ORDER PRODUCTION AND PROCESSING
Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you in order to obtain additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays.
The processing time of orders that contain additions to the lens (such as coatings, tint or other) may take longer time. Processing time of orders which contain progressive and bifocal lenses may take longer than that of standard lenses.4. SHIPMENT AND DELIVERY
Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.
Orders are usually shipped within 10 days from the date of confirmation of payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.
When you place your order, you must choose shipping and delivey options. Standard shipping can take up to can take up to approximately 14 (fourteen) business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from a GlassesUSA.com facility, it is no longer the responsibility of GlassesUSA.com but the responsibility of carrier.
Upgrading your shipment does not infer overnight delivery. Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of the shipping.5. EYEGLASSES CASH BACK GUARANTEE
We guarantee that we can beat any eyeglasses price you find online and we're even ready to offer you a lowest price guarantee (Price Guarantee). If you find a lower price (excluding shipping and handling) for an identical item on another website, we shall beat that competitor's price by 10%.
In order to receive the Price Guarantee, please follow the following steps:
1. Contact our Customer Service within 10 days of your purchase. The Product in question must have been purchased from us.
2. Provide Customer Service with a link to the webpage offering the exact same Product at a lower price. The Product must currently be in stock on the website offering the lower price.
Note that (1) the Price Guarantee refers to eyeglasses only, (2) the returned eyeglasses must be the exact same eyeglasses (frame, lenses, additions, brand name, and other parameters), (3) the Price Guarantee does not include PREMIUM tagged brands/frames, and (4) the Price Guarantee only applies to the prices of licensed resellers.6. CONTACT LENSES PRICE MATCH GUARANTEE
Should you find the contact lenses you bought priced lower, simply contact our Customer Service and we match your order price.
In order to receive the price match, please follow the following steps:
1. Contact our Customer Service within 7 days of your purchase. The Product in question must have been purchased from us.
2. Send Customer Service (firstname.lastname@example.org) a link to the webpage offering the exact same Product at a lower price. The Product must currently be in stock on the website offering the lower price..
Important specifications:(1) the exact same item, including brand, prescription parameters, quantity, size, color, etc., (2) sold by an online authorized retailer, (3) currently in-stock at the online retailer's website with the discount price currently listed, (4) the price includes all shipping charges, handling fees and other charges which may apply, (5) the quantity ordered from the retailer matches the retailer's required quantity to receive the lower price and the quantity being ordered from us, (6) quantity purchased is for a period which does not exceed one year, (7) apply only on formal online retailers prices, excluding google ads special prices, (8) price-match orders are not eligible for additional special discounts, coupons, or offers on top of the price match,(9) excluding rebate offers and (10) excluding UPP (Unilateral Pricing Policy) products (products with a manufacturer-specified pricing), which include: Biotrue ONEday 30pk, Ultra 6pk, Ultra for Presbyopia 6pk, Biofinity Energys 6pk, clariti 1-Day UV 90pk, clariti 1-Day ToricUV 30pk, clariti 1-Day MultifocalUV30pk, MyDay 90pk, and clariti 1-Day Multifocal UV 90pk.
We do not honor price matches for the following: (1) Competitors' coupons or promotion codes or special discounts (such as "buy one-get one free"), (2) expired prices or misprinted prices, (3) prices offered for offline purchasing (in-store-only), (4) special prices provided to purchased membership only, and (5) closeout or going out of business prices.
All price matching is at our sole discretion and is subject to changes at any time without prior notice. We reserve the right to refuse price matching at any time.7. RETURN POLICY
We do our best to make returns and exchanges as simple as possible.
We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery (and with respect to contact lenses, 30 days), you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.
Should you choose to return the Product, we shall provide you with a prepaid shipping label.
Please note that cancelling an order will only be possible prior to Quality Assurance testing by submitting the request through the online RMA form. Once the order has begun Quality Assurance testing, it cannot be canceled however, you may still return or exchange the item upon receipt subject to the terms of the return policy.
See below for further information on exercising your rights under our 14-day (and with respect to contact lenses, 30-day) money back/replacement guarantee.
In the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. In the event that contact lenses returned, it shall be returned unopened in their original, merchantable condition.
To start your eyeglasses return process, simply go to Returns section in our website and fill the return authorization form.
To start your contact lenses return, contact our Customer Service at email@example.com or call us at 1-800-917-7083, 24/7 to set up the exchange.
After you receive the returning shipping label, go to your Post Office or mailbox and send us the returned Product/s in their original packaging (as specified above), using the shipping label we have provided you with.
We will offer you:
o 100% money back guarantee or store credit (note that the refund/ store credit does not include the cost of any shipping that is not Standard, as mentioned in the Shipment and Delivery section above).
o Product exchange of equal or lesser value.
A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facilities, and can be verified with a tracking number.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted), for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.
BUY ONE GET ONE FREE COUPONS (BOGOFREE, ELLEN, BOGOBRADS): If free second pair is returned, customer is entitled to exchange for product of equal or lesser value. If first pair is returned, customer is entitled to exchange for product of equal or lesser value or for a refund of the price difference between the two products. If both products are returned customer is entitled to 100% refund or store credit.
Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund (as specified above), store credit or an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.
For international orders, please contact our Customer Service before sending the items back. Return shipping label will not be provided for international orders. The item should be returned in its original packaging (as specified above) to the following address:
600 W John St
Hicksville, NY, 11801-9613 USAImportant Notes:
All frames have a 365-day manufacturer’s warranty. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses. Your store credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost. The coverage does NOT include accidental damage from handling or damage from normal wear and tear. . Please note it is the customer's responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required for the warranty to be activated.
Warranty for products purchased with BOGOFREE & ELLEN buy one get one free Promotions: in the case that a customer requests warranty on a product purchased during a buy on get one free promotion, the customer is eligible for a store credit amounting to 25% of the subtotal of the product in question.
For questions regarding our Return Policy please contact us at firstname.lastname@example.org or call our Customer Service team at 1-800-917-7083 (24/7).9. EYEGLASSES 20/20 ENHANCED ONE-YEAR COVERAGE WARRANTY
Purchase our 20/20 Enhanced Coverage Plan, or the 20/20 Plan, to ensure that your glasses are covered, whether you need a repair or replacement or in case of change of prescription. Coverage includes:
o Accidental damage from handling;
o Prescription changes; and
o Damage from normal wear and tear.
Limitations and exclusions apply. Read below for full plan details.Terms of Coverage
The 20/20 Plan is limited to a one-time use within the 365-day period starting on the day you receive the eyeglasses. The warranty lasts one year (365 days) from the day you receive the eyeglasses, and can be verified with a tracking number.Co-Pay Amount
$15 Replacement Service (incl. handling).
For premium-marked frames or Transitions lenses, an additional charge of $15 will apply ($30 in total).Additional Terms and Conditions
By purchasing the 20/20 Plan, you consent to the terms of the 20/20 Plan and acknowledge that you have had the opportunity to read the terms and conditions set forth herein.
The 20/20 Plan covers parts and labor costs to exchange or repair your eyeglasses in the event your eyeglasses are damaged. We will replace the eyeglasses, at our discretion, when required due to damage. You are entitled to a replacement of equal value to the amount originally paid. In the event that the original frame is still in stock, a replacement will be provided with the same lens package and protective coatings as in the original order. In the event that the original frame purchased is no longer in stock, you are entitled to a frame of equal or lesser value including lens package and protective coatings. In the event of a change in the prescription originally provided for the order, the customer must provide us with the new prescription. If the prescription change requires an upgrade in the lens package, the customer will be required to pay the difference. Only after confirmation of receipt of the returned eyeglasses will the customer be entitled to the warranty.
Your membership under the 20/20 Plan is non-transferable and not renewable.
In addition, an email with the tracking number of the returned item must be sent to:
600 W John St.
Hicksville, NY, 11801-9613
USA10. LIMITED WARRANTY
The following are not covered under the 20/20 Enhanced One-Year Coverage Warranty and/or the Glasses Manufacturer’s Warranty (referred to above): (1) DAMAGE FROM INTRODUCTION OF FOREIGN OBJECTS INTO THE EYEGLASSES, UNAUTHORIZED EYEGLASSES MODIFICATIONS OR ALTERATIONS; (2) FAILURE TO FOLLOW THE MANUFACTURER'S CLEAN AND CARE INSTRUCTIONS; (3) UNAUTHORIZED REPAIRS; (4) DAMAGE INCURRED DURING TRANSPORTATION; (5) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND/OR ARMS; (6) EYEGLASSES THAT ARE LOST OR STOLEN; AND (7) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR.
Copyright © 2017 GlassesUSA, LLC. All rights reserved.