All of our glasses have a 365 day manufacturer’s warranty. In the unlikely event that your frames or lenses break after the initial 14 days and within one year of your purchase, GlassesUSA will gladly provide you with a 50% store credit towards another pair of glasses.
Free Return Shipping
Free Return Shipping
If you wish to return your glasses for any reason within 14 days, we will issue you a return shipping label free of charge upon your request (for orders in the US). Read our full return policy.
Best Price Guarantee
110% Best Price Guarantee
Seen it for a lower price? We will match it and give you an additional 10% off, guaranteed.
Monday, December 23, 2013 7:21:22 AM America/Los_Angeles
We received a wonderful email from Julia C. of Hartsville, RI
Here's what she had to say:
Please pass thanks along to all the technicians that worked on my glasses. I know I have an unusual prescription because I have a condition called Kerataconus. I'd been getting my glasses the last 15 years at Lenscrafters and never felt that they were right.
Monday, March 4, 2013 2:10:38 AM America/Los_Angeles
To whom it may concern,
I just placed my very first order with you!
Although I am a "professional" online buyer, this was like learning to walk all over again.
"Ordering glasses online?" I thought.
"That sound so hard to do".
However! I quickly noticed a "Live Help" option, which in my experience tends to be useless. Not this time! I was assisted by Natalie, who kindly answered all my (sometime dumb) questions, and patiently waited for me to go have lunch and return to continue with the ordering process. She made sure that all the steps were covered and that everything was in place.
I will definitely return to your site next time I need to upgrade my glasses!!
Please give Natalie a high five for me and a little star on her desk!
Monday, February 25, 2013 7:20:01 AM America/Los_Angeles
I just wanted to take a moment and say THANK YOU to the fine people at GlassesUSA.com. I'm a brand new customer to your company...but I AM going to be a repeat customer.
I absolutely love my glasses, and I was baffled by how quick you got them to me!
I've recently become very familiar with several online eyeglass providers. I've learned a lot in a pretty short time. Mostly because of my own ignorance. I first tried one of the better known, more expensive companies that advertise "your first pair is free". They did alright. It's a good quality pair of glasses, but because I didn't know any better, I ordered without considering my giant head or arm length or lens height. I didn't do my homework before ordering and it's my own fault. Live and learn.
After several online eyeglass companies and through trial and error, and a not-so-small chunk of change, I was able to factor in all the particulars I wanted/needed to be happy with my purchase. So I gambled one more time. I chose a company that I was unfamiliar with, GlassesUSA.com.
You guys blew the other players out of the water!
Your overall speed in getting my new glasses ready and mailed out totally astonished me. And I appreciated the helpful emails that told me where we were in the process and which department my glasses were going to next. AND...your prices were extremely reasonable. I don't mind paying more for better quality. But I didn't have to pay more! I came away spending less than most of the other companies. There was one outfit that was cheaper...but so was the quality of their merchandise. A good deal, but poor quality...and it took the longest to arrive. GlassesUSA.com made them look like the Keystone Kops!
I can honestly say that I am VERY pleased with my purchase from GlassesUSA.com.
I AM going to be a repeat customer.
I am going to tell my friends, co-workers and my family the amazing service and quality I got with your company.
It took me awhile to find you and to figure out what I needed but I'm very glad I did. [I'm not in the habit of writing "Gee You Guys Are Great" letters...probably because there aren't enough companies that deserve it!] But if I take the time to write one, it means you're doing it right.
Thank you for doing it right.
I'm very pleased with your product and your service.