All of our glasses have a 365 day manufacturer’s warranty. In the unlikely event that your frames or lenses break after the initial 14 days and within one year of your purchase, GlassesUSA will gladly provide you with a 50% store credit towards another pair of glasses.
If you wish to return your glasses for any reason within 14 days, we will issue you a return shipping label free of charge upon your request (for orders in the US).
Read our full return policy.
With our very own state of the art laboratory, production time is minimal, allowing for speedy delivery.
Seen it for a lower price? We will match it and give you an additional 10% off, guaranteed.
To contact our friendly customer service, please fill out the e-mail form below. Please include a daytime telephone
number and the best time to reach you.
To send us your prescription, upload a scanned image file or a document file with the prescription details from your computer. Then, simply choose "Sending your prescription" under "Reason for Inquiries" and choose up to 2 files to upload.
You may also call us toll free at 1-800-917-7083
Hours of operation: Monday - Friday: 8AM-11PM (EST)
US Mail: 954 Lexington Avenue, Suite 537 , New York, NY 10021-5013
For further information on our policies and procedures, please go to:
All e-mails and voicemail messages will be returned in a swift time frame, usually before 24-48 hours, except weekends. In the event that you do not receive a reply, it is possible that your e-mail provider is using a junk or spam blocker that may prevent our messages from reaching you. Please check your junk or spam folder in your e-mail to ensure you did not miss a message from us.