Thank you for visiting the GlassesUSA, LLC. Website (the "Site" or GlassesUSA.com). GlassesUSA is a leading online retail store and information Site for eyeglasses and related products. GlassesUSA offers a large selection of designer and private label frames and related eye care products, along with information designed to help consumers make the most efficient and effective purchasing decision. It is our wish that "you" (any person acting on the Site with intention of purchasing from the Site) to have as pleasurable an experience as possible. To achieve this, we have created these General Terms and Conditions so that you are aware of our policies regarding Site purchases and post purchase protocols.
These General Terms and Conditions must be agreed to by you prior to any purchase, this is accomplished and acknowledged by you by clicking the check box on the order page that indicates you agree to the Terms and Conditions. If you do not agree to these Terms and Conditions, you cannot use this Site and/or/to purchase any products or services through this Site. There might be instances in which changes to these Terms and Conditions or the Site or specific policies and conditions of the Site and sales that occur from the Site with GlassesUSA, it is your responsibility to read through these Terms and Conditions upon each interaction with the Site to be certain you fully understand the rules and regulations governing usage of this Site and purchases on this Site and post-purchase protocols. Your continued access or use of the Site shall be deemed to be your acceptance of any changes to the Terms and Conditions.CUSTOMER OBLIGATIONS
It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using this Site. Posting on or transmitting through any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind on the Site including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. Tampering with the Site in any way without the express written permission of the Site administrators constitutes a criminal offense that will be prosecuted to full extent of the law. Parsing any content within the Site or copying any source code for the purpose of mimicking the look and feel of the Site for any reason without the express written permission from the Site owner(s) is forbidden under U.S. and International copyright laws and will be pursued vigorously through the U.S. and International legal systems. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.PRODUCT DESCRIPTIONS
We have made every effort on the Site to display the dimensions and colors of our products as accurately as possible. However, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy below.PURCHASING POLICY
You hereby agree and certify that the prescription you use to order prescription lenses is a valid prescription. By placing an order on the Site, you present the information you enter into the Site is correct, valid and true, and matches your prescription exactly as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care provider's suggested regiment. You understand that GlassesUSA will not guarantee your order as to the terms set forth below unless you have a valid prescription. You hereby agree that GlassesUSA.com and its representatives may contact your eye care provider with any questions, comments, or concerns in regards to your prescription.
When you are fitted for eyeglasses by your eye care practitioner, they should provide you with a paper copy of your prescription with your pupillary distance included (PD). Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your eyeglasses and not contact lenses. When entering your prescription it is your responsibility to enter it correctly, including but not limited to the pupillary distance (PD). If a PD is not entered, GlassesUSA will assume an average PD and utilize that, however in doing so, you agree that you forfeit all rights of return for a full refund and will only be granted store credit or an exchange in accordance with the rule above should the prescription be deemed faulty or inaccurate. The buyer must be a minimum age of 18 years old and it's the parent's responsibility to fill out the prescription accurately.Coupons and Discounts
GlassesUSA aims to keep their eyeglasses as affordable as possible and often distributes coupons and coupon codes through various channels to keep the cost of eyewear affordable. The administrative system does not allow for the combination of coupons and coupon codes may not be combined or added retroactively. As GlassesUSA offers 100% Store Credit as an option during the Return process, using it is equivalent to an exchange, discount codes may not be used in conjunction with store credit when store credit is used as the primary form of payment.e-Gift Card
The term "e-Gift Card" will hereby reference any e-Gift Card or e-Gift code sent virtually, via e-mail, to a recipient from GlassesUSA.com. The GlassesUSA.com e-Gift Card can only be used online at GlassesUSA.com and may only be purchased in the following increments: $50, $100, $150, $200, or $250. No hidden fees or charges will occur with the purchase of an e-Gift Card. The e-mail address of the recipient will solely be used for delivery of the e-Gift Card. The subsequent purchase resulting from an e-Gift Card may not be combined with any promotional coupon code but multiple e-Gift Cards may be used to pay for an order.
Coupons and other discounts other than "egift15" coupon code may not be used to purchase an e-Gift Card. Purchase amounts that exceed the value of the tendered Gift Card or e-Gift Card will require a credit card for the balance due. Adversely, purchase amounts that do not exceed the value of the e-Gift Card will result in a credit in the recipients account to be used in a future transaction.
No refunds or returns will be allowed for the e-Gift Card but any purchase made with the e-Gift Card are subject to the conditions laid out in our return policy.
E-Gift Card will be valid for 6 months from the date of purchase
Cancellation and Order Changes
Most orders from GlassesUSA.com start the production process within the first 12 hours after receiving the needed information. Therefore, we cannot accept cancellations. However, if you need to change your order, you may do so before the order is shipped but it will count as your one-time exchange.
Order Production and Processing
Your order will usually start the production process no later than 24 hours after the order was placed. Delays in order production may apply when insufficient information is given by the customer. Delays in production of the order may also occur should we have questions or concerns about the order or prescription. In cases where production is delayed, the customer will be notified.
Shipment and Delivery
Deliveries from any GlassesUSA.com purchase will be made as soon as possible to the address on your order from any GlassesUSA facility – both domestic and International. All shipping times begin after the approximate three to five (3-5) business day production period although the production processing times may take longer if you ordered progressive or bifocal lenses and in some cases Transitions or tinted lenses. In most cases, we will attempt to complete and deliver your order within 10 (ten) business days from the date your payment is confirmed, however, subject to delays outside our control, the overall delivery period should not exceed 30 days. Once the package is shipped from a GlassesUSA facility, it is no longer the responsibility of GlassesUSA. Delays resulting from the carrier will be handled in a timely manner but are not the responsibility of the Site. Additional local taxes may be applied
When you place your order, you have a choice in your shipping method. Priority shipping can take up to approximately 14 business days from the date of shipment. If you need your glasses faster, choose the expedited delivery option to receive your shipment in approximately five (5) business days from the date of shipping after the three to five (3-5) day processing and production time mentioned above. Delays in shipment due to the fault of the carrier will not result in a refund of shipment cost. Additional local taxes may be applied. Items that have been confirmed delivered by the shipper are not eligible for a refund. Shipping claims should be addressed within 30 days
It is important that you enter your address correctly as our mailing program will not capitalize, punctuate, or space for you. If your package is to arrive at a commercial address – like an office – please indicate that your eyeglasses are to be delivered in care of the company name. The postal service does not and will not recognize individuals at commercial addresses. Failure to input any part of your address will cause delays in your shipment and create added expense for your product. GlassesUSA will not refund or exchange products that were shipped to an address that was missing information consequently making them undeliverable.
NOTE: Orders, on average, can take 3-5 business days to process prior to shipment. Processing times may take longer if additions were added to the lens such as, but not limited to, coatings and tints. Additionally, progressive and bifocal lenses may take longer to process. Upgrading your shipment does not infer overnight delivery. Shipment time-frames are estimates and do not include processing days.110% PRICE GUARANTEE
We guarantee that we can beat any price you find online and we're even ready to offer you a 110% lowest price guarantee!
* If you find a lower price on a different site than what you found on GlassesUSA.com for your purchase, we'll refund 110% of the difference between the items up to the price listed on our site.
* To receive the Lowest Price Guarantee
* Contact customer service within 10 days of your purchase.
* Provide customer service with a link to the webpage of the same exact product with the lower price.
* The product in question must have been purchased from GlassesUSA.com.
* The product must be the exact same product (frame, lenses, additions, brand name, and parameters) as purchased on GlassesUSA.com.
* The product must currently be in stock on the site offering the lower price.
* 110% Price Guarantee does not include PREMIUM tagged brands/frames.
* Our 110% price guarantee only applies to the comparable prices of licensed resellers.
Returns & Exchanges
Please note that this policy only applies for orders made from November 16th 2015. You can find our policy prior to this date below.At GlassesUSA.com, returns and exchanges are made easy.
A return shipping label will be provided free of charge upon your request (free return label is available for continental US addresses only). For all returned orders we require that you provide us with a tracking number for your returned item. Exchanges, issues of store credit and refunds will only be processed once the returned item(s) arrive in our facilities. We will usually process your exchange within 3 business days. However please allow up to 30 days for the exchange process to be completed.
Refunds will be returned via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days for the credit to appear in your account.
In the event that a "Buy One Get One" coupon is used, and one of the pairs is returned for a refund - 50% of the value of the returned pair will be refunded minus any applicable restocking fee.
Each order is entitled to a one time no questions asked exchange within 14 days of purchase.
Future orders or exchanges placed using a 100% store credit or an exchange code will not be eligible for another return.
For international orders, please send the return item, case and cloth in the original packaging to:
600 W John St
Hicksville, NY, 11801-9613
* Exchanges are limited to two exchanges per item within 30 days.
* Returns can only be processed within the first 14 days of receiving the original item.
* Refunds will only be processed up to 90 days from the original purchase date.
* All store credit and warranty credit are non-refundable.
* It is the customer's responsibility to ship the glasses back within 6 business days from receiving their return shipping label, otherwise the return request will not be processed.
All frames have a 365 day manufacturer’s warranty. In the unlikely event that your frames or lenses break after the initial 14 days and within one year of your purchase, GlassesUSA will gladly provide you with a 50% store credit towards another pair of glasses. Your warranty credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost. The coverage does NOT include accidental damage from handling or damage from normal wear and tear.
For questions regarding our return policy please contact us at firstname.lastname@example.org or call our customer service team at 1-800-917-7083, 24/7.
20/20 ENHANCED ONE YEAR COVERAGE WARRANTY
One Year Warranty Details
Purchase our 20/20 Enhanced Coverage Plan to ensure that your glasses are covered, whether you need a repair or replacement or change of prescription. Coverage includes:
Term of Coverage
$15 / Year - Single Vision
$35 / Year - Multifocal (also Bifocal)
For premium marked brands/frames, an additional charge of $15 applies.
The enhanced warranty is limited to a one-time use within the 365-day grace period starting the day you receive your glasses. The warranty lasts one year (365 days) from the date your order was signed for, and can be verified with a tracking number.
$15 Replacement Service (incl. Shipping & Handling)
For premium-marked frames, an additional charge of $15 will apply.
Terms and Conditions
By purchasing 20/20 Enhanced Coverage, you are consenting to the terms of the contract and acknowledging that you have had the opportunity to read the terms and conditions set forth herein.
Coverage: This Plan covers parts and labor costs to exchange your product in the event your product is damaged. GlassesUSA.com will replace the product, at our discretion, when required due to damage. You, the customer, are entitled to a replacement of equal value to the amount originally paid. In the event that the original frame is still in-stock, a replacement will be provided with the same lens package and protective coatings as in the original order. In the event that the original frame purchased is no longer in-stock, you are entitled to a frame of equal or lesser value including lens package and protective coatings. In the event of a change in prescription of the original order, the customer must provide GlassesUSA.com with the new prescription. If the prescription change requires an upgrade in lens package, the customer will have to pay the difference. Only after confirmation of the returned product will the customer be entitled to the warranty. An e-certificate will be provided in the same amount of the original purchase which must be used within 3 months of receipt.
You, the customer, will be required to send us the defective product to our Returns Department. A Co-Pay amount of $15 replacement service (includes replacement handling as well as standard shipping both ways within the US. Free shipping not included outside the US) will be charged by GlassesUSA.com. In the event that you purchased extended coverage for a premium marked frame, you will be required to pay a $30 Co-Pay fee.
Do not forget to send an email with a tracking number of the returned item
600 W John St .
Hicksville, NY, 11801-9613.
WHAT IS NOT COVERED: (1) DAMAGE FROM INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS; (2) FAILURE TO FOLLOW THE MANUFACTURER'S CLEAN AND CARE INSTRUCTIONS; (3) UNAUTHORIZED REPAIRS; (4) DAMAGE INCURRED DURING TRANSPORTATION; (5) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND OR ARMS, OR UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS; (6) PRODUCTS THAT ARE LOST OR STOLEN; AND (7) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR
Transfer: This Plan is non-transferable.
Renewal: This Plan is not renewable.
LIMITATION OF LIABILITY
We do not and will not accept liability for any consequential or incidental damages that arise from outside sources and are out of or are related to the purchase of goods or services from GlassesUSA.com. We do not and will not accept liability in cases where customers provide us with prescriptions not suited to their condition and personal prescription. We also will not accept prescriptions more than two years old. We highly discourage customers from using eyeglasses that are not suited to their prescription.
COPYRIGHT AND INTELLECTUAL PROPERTY
GlassesUSA, the GlassesUSA logo, GlassesUSA.com, and other graphics or service terms or names that are used on the Site by GlassesUSA are the sole property of GlassesUSA. GlassesUSA property may not be used for the sale or promotion of any third-party products or services or in any manner that disparages or discredits GlassesUSA. All other brands and names (including third-party product names) are the property of their respective owners. Usage of the name GlassesUSA, GlassesUSA.com, the GlassesUSA logo or any other graphics or services on any site must be granted by GlassesUSA.
GlassesUSA reserves the right to monitor areas of the Site electronically and may at our sole discretion disclose any data or communication of any kind.
We may terminate or suspend your account and your accessibility to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.
As Customer Service is the most important aspect of our business, we reserve the right to deny your purchase of any product or service if it is apparent that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer to protect us to these ends.
TERMINATION OF TERMS
These terms are effective until terminated by either party with no prior written notice. If you no longer agree to these Terms and Conditions, you must stop your use and visit of/to this Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access the Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site or the Content (a "Claim") shall be governed by the internal laws of the State of New Jersey and the laws the United States of America applicable therein, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in the state of New Jersey and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any.
INTELLECTUAL PROPERTY POLICY
Because copying can harm rightful owners of IP rights we drafted the following IP Policy: You may not infringe any of the intellectual property rights associated with the manufacture, design, branding and packaging of any products advertised on the Site nor introduce any modifications to the products supplied by us unless the nature of the delivered product dictates otherwise. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words GlassesUSA. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. Permission is granted to users to download and print one copy of the Site for their own personal, non-commercial, use. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the Site without prior written consent from us is strictly prohibited. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written prior approval.
It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including the Site. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. contained herein.
Copyright © 2015 GlassesUSA, LLC. All rights reserved.