Common questions
How do I return or exchange my glasses?
We're sorry to hear you aren't satisfied with your glasses. If you wish to return them, fill out the return form and follow the instructions. We accept glasses returns no questions asked within 14 days of receipt for a refund, exchange or store credit.
How do I track my order?
Go to our order tracking page.
You'll need the email address you placed your order with and your order ID (found in your confirmation email).
What's your shipping policy?
You can review our shipping policy here.
How do I measure my PD?
See our guide to easily measure PD on your own or follow these 3 simple steps:
1. Look in the mirror and line up a ruler between your eyes.
2. Make sure the ruler is lined exactly underneath the middle of the left pupil.
3. Measure the exact distance between your left pupil and your right pupil in millimeters.
How do I get my prescription?
Make an appointment with your optician or local vision center for an eye exam. While you're there, be sure to ask for your PD (pupillary distance) measurements. If you've had an exam within the last two years, ask your doctor to send you a copy.
If you feel your current prescription works, you can download our Prescription Scanner App and get your glasses prescription for free.
When does the 14-day return period start?
From the moment you receive your glasses.
What's the strongest prescription you can fill?
We can fill prescriptions as strong as:
Distance Vision: up to -14.00
Near Vision: up to +9.00

How-to guides

How to Order Glasses Online
Order glasses online
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How to Measure Your PD
How to measure your PD
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Find your frame size
Find your frame size
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Adjust Your Frames Size
Adjust your frames size
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01:33
Buying Glasses With Insurance
Buying glasses with insurance
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How To Send Your Prescription
How To send your prescription
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Glasses for your face shape
Glasses for your face shape
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Getting Used to Progressive Lenses
Getting used to progressive lenses
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01:33
Choose Lenses for Your Eyeglasses
Choose lenses for your eyeglasses
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How to Return Glasses
How to return glasses
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