Help Center & FAQs for Glasses and Contacts

We're sorry to hear you aren't satisfied with your glasses. If you wish to return them, fill out the return form and follow the instructions. We accept glasses returns no questions asked within 14 days of receipt for a refund, exchange or store credit.

How do I track my order?

Go to our order tracking page.

You'll need the email address you placed your order with and your order ID (found in your confirmation email).

What's your shipping policy?

You can review our shipping policy here.

How do I measure my PD?

See our guide to easily measure PD on your own or follow these 3 simple steps:

1. Look in the mirror and line up a ruler between your eyes.

2. Make sure the ruler is lined exactly underneath the middle of the left pupil.

3. Measure the exact distance between your left pupil and your right pupil in millimeters.

How do I get my prescription?

Make an appointment with your optician or local vision center for an eye exam. While you're there, be sure to ask for your PD (pupillary distance) measurements. If you've had an exam within the last two years, ask your doctor to send you a copy.

If you feel your current prescription works, you can download our Prescription Scanner App and get your glasses prescription for free.

When does the 14-day return period start?

From the moment you receive your glasses.

What's the strongest prescription you can fill?

We can fill prescriptions as strong as:

Distance Vision: up to -14.00

Near Vision: up to +9.00