Our customers always come first at GlassesUSA.com! It’s our mission to provide our customers with the best custom-made prescription glasses at reasonable prices in the fastest time period possible. We will do everything to make you happy and 100% satisfied. Our staff is the best in the industry, which helps you – our customer – get the most professional and suitable option for your optic needs. Whether you have questions or concerns, our customer service representatives will be happy to assist you – just call 800-917-7083 or contact us.
At GlassesUSA.com, we do our best to ensure that your lenses and frames are produced promptly and made to match your vision care needs.
Your vision and your business is important to us. With our partners' laboratories, expert professional staff, and frame stock that are stored in-house, we can provide you not only with high quality glasses, but also with prompt processing times. By cutting out the middle man, we can produce your glasses and ship them to you in the shortest time span possible – all across the globe. For your convenience, all of our orders are shipped with a tracking number making it easy for you to track your glasses!
To help you understand and estimate the processing and shipping time for your order - please read the table below:
Single Vision- Regular Rx.
3 business days
Single Vision- Strong Rx*.
4 business days
6 business days
4 business days
7-10 business days
US Expedited Shipping
5-7 business days
US Express Shipping
3-5 business days
U.K. / International
up to 14 business days
* Strong Prescriptions - Prescriptions with CYL of +/- 3.00 and above
Glasses with tinted lenses and Transitions lenses will require additional days to process.
If your prescription is incomplete or we have questions about your order, including the prescription, you will be notified and it may cause delays in production.
We appreciate your patience.
We do our best at GlassesUSA.com to ensure that all frames and lenses are produced to perfection and according to the prescription and specific needs of our customers.
Our optical experts put each pair of eyeglasses through our 5-stripe process of excellence in order to inspect the accuracy of the prescription lenses and the frame alignment. We also ensure that the frames are properly protected for shipment.
If you are, for any reason, not completely satisfied with your eyeglasses, you may return them to us for a refund or a NEW pair of glasses – no questions asked! We will be happy to exchange your glasses or offer you a refund- NO MATTER WHAT… no questions asked!
For questions regarding our return policy please contact us or call us on 800-917-7083
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