To whom it may concern,

I just placed my very first order with you!
Although I am a "professional" online buyer, this was like learning to walk all over again.
"Ordering glasses online?" I thought.
"That sound so hard to do".
However! I quickly noticed a "Live Help" option, which in my experience tends to be useless. Not this time! I was assisted by Natalie, who kindly answered all my (sometime dumb) questions, and patiently waited for me to go have lunch and return to continue with the ordering process. She made sure that all the steps were covered and that everything was in place.

I will definitely return to your site next time I need to upgrade my glasses!!
Please give Natalie a high five for me and a little star on her desk!

Keep up the good work and have a great weekend!

Sincerely,
Molly B.