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GlassesUSA Terms & Conditions
- These terms and conditions, as written here, do not affect your legal rights as the consumer.
- All logos, service names, and graphics used on the site are the trademarks of GlassesUSA.com and our subsidiaries. Our trademarks may not be used in connection with any third party products or services or in any manner that criticizes or brings into disrepute GlassesUSA.com. All other brands and names (including, but not limited to, third party product names) are the property of their owners.
- We have tried to display and specify the merchandise in our catalog and web site as accurately as possible, but because we cannot guarantee that your monitor displays colors accurately, we cannot guarantee that you are seeing the actual color of our products. Also, while we will do our best to ensure there are no changes to the goods supplied, there might be minor variations to the descriptions and/or specifications, which occur through changes made by the manufacturers.
- These terms and conditions constitute the entire agreement as a whole between us and govern the use of this web site. They supersede all previous written or verbal statements or agreements. All the information in our sales literature is provided for guidance and suggestion only and will not form part of this contract, unless otherwise stated in written form to you, our consumer.
- None of our customer service staff will have any authority to amend, waive and/or vary any of these terms and no amendment or addition to these terms shall be accepted unless stated to our consumer in written form.
- Goods are sold on condition that they are not to be re-sold to another establishment.
- To maintain our high quality standards of service we may monitor and record telephone calls between consumers and customer service staff.
- Merchandise sales are contingent to availability. If the item you seek is not for any reason in stock, you, the customer, will be informed as soon as possible.
Purchasing Policy:
- A customer may cancel the order at any time within the first 24 hours of the order placement.
- After the initial 24 hours, the product is in the production stage and the order cannot be stopped.
- The right to cancel an order is waived once we start manufacturing your lenses according to your prescription.
- You must submit a written cancellation notice to us immediately if you would like to cancel your order. Send notification to: service@glassesusa.com
- Changes made to order your after the 24 hour period or once the product has started in production, a new pair will be manufactured and it will count as the customers one-time (1) return or exchange.
- After placement of your order, we will e-mail you an acknowledgement receipt. If you did not, for any reason, receive your confirmation, please contact customer service at: service@glassesusa.com.
- When ordering you must provide us with details of your prescription in one of the various forms: scanned copy by email, copy by fax, or imputing your prescription in the fields provided.
- Your prescription must have been given to you by a registered medical practitioner or an ophthalmic optician following your eye exam and must be less than two years old from the initial time of the eye examination.
- We will use the details from the prescription provided by you, the consumer, to us to produce the lenses for your glasses.
- You may be asked for your credit card number again if additional charges apply.
- Should the sphere in your prescription be above +/- 3.00, GlassesUSA reserves the right to make the eyeglasses in a higher-index lens and additional charges will incur.
- Should your cylinder be above +/- 4.00, we cannot produce your lenses and you will be refunded.
- GlassesUSA reserves the right to make a change to the lens material in the manufacturing process to suit the needs of the customer’s prescription. In the event that GlassesUSA makes a change to the lens material, the customer will be notified and additional charges can and may be charged to the customer.
- If you are at all unsure of your prescription details or have questions about your prescription, please discuss them directly with an ophthalmic optician or a registered medical practitioner before you place an order with us at GlassesUSA.com.
- Your eye test should include your pupillary distance ‘PD’ (the measurement between your pupils). If it does not, we recommend that you have it measured by an ophthalmic optician or a registered medical practitioner. If you do not or cannot supply us with your actual PD, we will use an average PD, as recommended by qualified opticians, to manufacture your lenses. We will use a PD measurement of 59 mm for reading lenses and 63mm for distance lenses and Bifocals.
- You must be 18 years or older and not registered blind or partially sighted, to order from us at GlassesUSA.com.
- If a frame is out of stock, the customer may replace the frame in the order with a frame of equal or lesser value.
- When ordering the anti-scratch coating, be aware that no lens is scratch-proof. GlassesUSA will offer a one (1) time replacement of scratched lenses within three (3) months of the purchase date for 50% of the original cost as a courtesy to our customer.
- All orders are produced according to the specifications of the customer. Should a customer fail to input a specific element for the prescription, it is not the responsibility of GlassesUSA but a one-time exchange will be given to the customer.
- GlassesUSA reserves the right to cancel any order for any reason and to refund any payments you have made to our establishment.
Prices and Payment
- We will debit your credit card when we receive your order. However, if we are unable to supply the goods to you, we will let you know in writing and refund the payment to the same card.
- All payments must be made in U.S. Dollars. This is the only currency we accept.
Shipping Policy:
- GlassesUSA does not refund shipping and handling costs.
- If a customer is exchanging a product originally sent with express shipment, the new product WILL NOT be sent express.
- Shipment of a product usually takes 7-14 business days but shipment of a product CAN take up to 30 days. The 7-14 business shipping time is a suggestion and in no way indicates actual shipment time.
- Once a package leaves the GlassesUSA premises, it becomes the responsibility of the package carrier – not GlassesUSA.
- If a package is damaged in transit, please first contact your package carrier then please contact GlassesUSA customer service at service@glassesusa.com for further assistance.
- If a package is deemed undeliverable for any reason, a new pair of eyeglasses or sunglasses will not be reproduced.
- While the administration at GlassesUSA will try to catch any missing information in an address, due to high volumes of sales – we cannot catch everyone. A shipment with missing address information may be delayed or deemed undeliverable by the package carrier and is not the responsibility of GlassesUSA.
- If your glasses are not delivered within 30 days, please contact customer service at service@glassesusa.com for further assistance.
- Shipping times start once the product physically leaves our offices. Processing times are not included in the shipping time.
- Orders with free shipping will be sent via USPS only or by a standard shipping company
Shipping Delays:
It is important that you enter your address correctly as our mailing program will not capitalize, punctuate, or space for you. If your package is to arrive at a commercial address – like an office – please indicate that your eyeglasses are to be delivered in care of the company name. The postal service does not and will not recognize individuals at commercial addresses. Failure to input any part of your address will cause delays in your shipment and create added expense for your product.
GlassesUSA will not refund or exchange products that were shipped to an address that was missing information consequently making them undeliverable.
NOTE: Orders, on average, can take 3-5 business days to process prior to shipment. Upgrading your shipment does not infer overnight delivery. Shipment time-frames are estimates and do not include processing days
Return Policy
- You may return all items purchased at GlassesUSA.com within 30 days of the original delivery.
- The customer may receive one refund OR exchange for each pair of glasses ordered - up until three (3).
- The customer must fill out the return form within 30 days of receiving package in order to ask for an exchange or refund. Please download the return form here and send the completed form to service@glassesusa.com or fax it to 888-250-6925. Once the form is received, a service representative will send you confirmation along with a return authorization code and instructions on how to send back your glasses.
- No shipping fees will be added.
- All exchanges will be shipped standard mail.
- No shipping fees will be refunded.
- The frame may be changed to another frame.
- Customers choosing a frame of lesser value than the original frame ordered will not be refunded for the difference.
- Customers choosing a frame of higher value than the original frame will be required to pay the difference.
- If the product was made incorrectly by our lab or you received the wrong frame, you may exchange the order once at no additional expense to you. Please note: there will be no changes made to the original order. The new order will be manufactured based on the original prescription – not a new prescription.
- Refunds can take up to thirty (30) days to be posted to your credit card.
- Refunds will only be issued to the same credit card or account supplied for the initial payment of the order.
- For circumstances not mentioned above, please call us and we will be happy to assist you. All returned packages should include a tracking number. Please email the tracking number to service@glassesusa.com and send the package to:
GlassesUSA
2024 Hawthorne Avenue
St. Joseph, MI 49085, USA
Warranty
- GlassesUSA guarantees their products for three (3) months from the customer receiving the shipment. A one (1) time exchange may be done for any pair of eyeglasses or sunglasses that are defective in either the lens or the frame. Exchanges are done at the discretion of GlassesUSA. In order to obtain clearance for exchanging a faulty item, please send a picture of the faulty item to service@glassesusa.com.
Limitation of Liability
- We guarantee the arrival of your brand new eyeglass frames in conjunction with your prescription lenses within 30 days of shipment to your door and in tip-top shape.
- We do not and will not accept liability for any consequential or incidental damages that arise from outside sources and are out of or are related to the purchase of goods or services from GlassesUSA.com.
- We do not and will not accept liability in cases where customers provide us with prescriptions not suited to their condition and personal prescription. We also will not accept prescriptions more than two years old. We highly discourage customers from using eyeglasses that are not suited to their prescription.
Rights to transfer the contract
- You must not transfer this contract it or any part of it without our written permission, as it is a personal contract to you, our customer.
- We reserve the right to subcontract or assign the contract or some part of it to another company, firm, or person without written consent of you, the consumer
Please take note of the following:
- Shipping expenses will be at the customer’s expense for refunds and/or replacements.
- You must advise our customer service team before returning a product according to the above instructions.
- All frames should be returned complete with the case and cleaning cloth.
- No checks, cash, and/or prescriptions are to be included in the return package.
For circumstances not mentioned above, please call us TOLL FREE at 800-917-7083 or send us an email at service@glassesusa.com and we will be happy to assist you.
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