GlassesUSA.com - Professional optics online

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Customer Service

   Need help? We're here to help you:
1-800-917-7083
service@glassesusa.com
  9am-5pm Mon-Fri EST


 

Shipping & Returns

Shipping & Delivery

At GlassesUSA.com, we pride ourselves on being an American-owned, international company and we ship to any where on the globe. We employ our own staff of technicians and opticians in our company-owned laboratories so your orders are implemented quickly. We have the best machines to produce properly cut lenses and then to assemble your glasses in a timely fashion. Your frames go straight from our factory to your house. By cutting out the middleman, we can offer you the fastest delivery time possible without compromising on quality - our glasses exceed FDA standards and go through our own five-step quality control process.

For more shipping information, see the chart below
Shipping Method Shipping & handling Rates Estimated delivery times
US Priority mail / Direct mail $8.95 7-14 Business days
Fedex / UPS / EMS $19.95 3-5 Business days
Canada Post priority delivery $9.95 7-14 Business days
UK Priority delivery $9.95 7-14 Business days
Fedex / UPS / EMS $19.95 3-5 Business days
Rest of the world International Air Express $9.95 7-14 Business days


NOTE: Orders, on average, can take 3-5 business days to process prior to shipment. Shipment time-frames are estimates and do not include processing days. If a customer inputs their address incorrectly delays in your shipment may occur and may create added expenses.


Return Policy

We do our best at GlassesUSA.com to ensure that all frames and lenses are produced to perfection and according to the prescription and specific needs and of our customers. Our optical experts put each pair of eyeglasses through our 5-Stripe process of excellence in order to inspect the accuracy of the prescription lenses and the frame alignment. We also ensure that the frames are properly protected for shipment. If you are, for any reason, not completely satisfied with your eyeglasses, you may return them to us for a refund or an exchange of a new pair of eyeglasses!

NOTE: For validity and terms of this statement, please see our return policy in full under Terms and Conditions




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