Our customers always come first at GlassesUSA.com! It’s our mission to provide our customers with the best custom-made prescription glasses at reasonable prices in the fastest time period possible. We will do everything to make you happy and 100% satisfied. Our staff is the best in the industry, which helps you – our customer – get the most professional and suitable option for your optic needs. Whether you have questions or concerns, our customer service representatives will be happy to assist you – just call 800-917-7083 or contact us.

• Shipping & Delivery
• Return Policy
• Privacy Policys
• Security Policy

Shipping & Delivery

At GlassesUSA.com, we pride ourselves on being an international company and we ship to anywhere on the globe. All of our products are in stock in our warehouses, so there are no gaps between your order placement and the start of production. We use one of the best laboratories run by some of the most skilled technicians in the industry. The machines used to produce and process your lenses are state-of-the-art, using the most advanced technology around. Your lenses are always cut properly, and assembled in a timely fashion. By cutting out the middleman, we can offer you the fastest delivery time possible without compromising on quality – our glasses exceed FDA standards and go through our own five-step quality control process.

For more shipping information, see the chart below:

	Shipping Method	Shipping and handling Rates	Estimated delivery times
US	Priority mail / Direct mail	$8.95	7-14 Business days
	Fedex / UPS / EMS	$19.95	3-5 Business days
Canada	Post priority delivery	$8.95	7-14 Business days
UK	Priority delivery	$8.95	7-14 Business days
	Fedex / UPS / EMS	$19.95	3-5 Business days
Rest of the world	International Air Express	$9.95	7-14 Business days

NOTE: Orders, on average, can take 3-5 business days to process prior to shipment. Shipment time-frames are estimates and do not include processing days.

Return Policy

We do our best at GlassesUSA.com to ensure that all frames and lenses are produced to perfection and according to the prescription and specific needs and of our customers. Our optical experts put each pair of eyeglasses through our 5-stripe process of excellence in order to inspect the accuracy of the prescription lenses and the frame alignment. We also ensure that the frames are properly protected for shipment. If you are, for any reason, not completely satisfied with your eyeglasses, you may return them to us for a refund or a NEW pair of glasses – no questions asked! We will be happy to exchange your glasses or offer you a refund- NO MATTER WHAT… no questions asked!

To see our return policy in full, please view our terms and conditions.

For questions regarding our return policy please contact us or call us on 800-917-7083

Privacy Policy

We respect your privacy and we will not disclose, rent or sell your e-mail address or other contact information to any other company. We collect this information to be able to process your order efficiently and to be able to inform our customer from time to time about new promotions and collections and only for these reasons.
All information about you is maintained with strict confidence and taken seriously. Should you ever wish to be removed from our e-mail list at GlassesUSA, we will process your request immediately.
For more information, please visit our complete privacy policy or call us on 800-917-7083

Security Policy

We take security very seriously – especially the security of your information. Our e-commerce system uses the latest Secure Sockets Layer (SSL) technology by VerySign - the industry standard for encryption technology. SSL is used for commerce on the Internet to create a secure transaction environment. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode will lock all information, like your credit card number, passed from you to us at GlassesUSA.com in an encrypted envelope, making it incredibly difficult to be intercepted by an unauthorized party. SSL technology is compatible with most web browsers like FireFox and Internet Explorer. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information and personal information remains totally secure. It's about as secure as using your local bank ATM.
click here for GlassesUSA Privacy Policy Statement