All of our glasses have a 365 day manufacturer’s warranty. In the unlikely event that your frames or lenses break after the initial 14 days and within one year of your purchase, GlassesUSA will gladly provide you with a 50% store credit towards another pair of glasses.
If you wish to return your glasses for any reason within 14 days, we will issue you a return shipping label free of charge upon your request (for orders in the US).
Read our full return policy.
With our very own state of the art laboratory, production time is minimal, allowing for speedy delivery.
Seen it for a lower price? We will match it and give you an additional 10% off, guaranteed.
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Our customers always come first at GlassesUSA.com! It’s our mission to provide our customers with the best custom-made prescription glasses at reasonable prices in the fastest time period possible. We will do everything to make you happy and 100% satisfied. Our staff is the best in the industry, which helps you – our customer – get the most professional and suitable option for your optic needs. Whether you have questions or concerns, our customer service representatives will be happy to assist you – just call 800-917-7083 or contact us.
At GlassesUSA.com, we do our best to ensure that your lenses and frames are produced promptly and made to match your vision care needs.
Your vision and your business is important to us. With our partners' laboratories, expert professional staff, and frame stock that are stored in-house, we can provide you not only with high quality glasses, but also with prompt processing times. By cutting out the middle man, we can produce your glasses and ship them to you in the shortest time span possible – all across the globe. For your convenience, all of our orders are shipped with a tracking number making it easy for you to track your glasses!
To help you understand and estimate the processing and shipping time for your order - please read the table below:
|We do our best at GlassesUSA.com to ensure that all frames and lenses are produced to perfection and according to the prescription and specific needs and of our customers. Our optical experts put each pair of eyeglasses through our 5-stripe process of excellence in order to inspect the accuracy of the prescription lenses and the frame alignment. We also ensure that the frames are properly protected for shipment. If you are, for any reason, not completely satisfied with your eyeglasses, you may return them to us for a refund or a NEW pair of glasses – no questions asked! We will be happy to exchange your glasses or offer you a refund- NO MATTER WHAT… no questions asked!|