To whom it may concern,
However! I quickly noticed a "Live Help" option, which in my experience tends to be useless. Not this time! I was assisted by Natalie, who kindly answered all my (sometime dumb) questions, and patiently waited for me to go have lunch and return to continue with the ordering process. She made sure that all the steps were covered and that everything was in place.
Keep up the good work and have a great weekend!