I just wanted to take a moment and say THANK YOU to the fine people at GlassesUSA.com. I'm a brand new customer to your company...but I AM going to be a repeat customer.
I've recently become very familiar with several online eyeglass providers. I've learned a lot in a pretty short time. Mostly because of my own ignorance. I first tried one of the better known, more expensive companies that advertise "your first pair is free". They did alright. It's a good quality pair of glasses, but because I didn't know any better, I ordered without considering my giant head or arm length or lens height. I didn't do my homework before ordering and it's my own fault. Live and learn.
After several online eyeglass companies and through trial and error, and a not-so-small chunk of change, I was able to factor in all the particulars I wanted/needed to be happy with my purchase. So I gambled one more time. I chose a company that I was unfamiliar with, GlassesUSA.com.
Your overall speed in getting my new glasses ready and mailed out totally astonished me. And I appreciated the helpful emails that told me where we were in the process and which department my glasses were going to next. AND...your prices were extremely reasonable. I don't mind paying more for better quality. But I didn't have to pay more! I came away spending less than most of the other companies. There was one outfit that was cheaper...but so was the quality of their merchandise. A good deal, but poor quality...and it took the longest to arrive. GlassesUSA.com made them look like the Keystone Kops!
It took me awhile to find you and to figure out what I needed but I'm very glad I did. [I'm not in the habit of writing "Gee You Guys Are Great" letters...probably because there aren't enough companies that deserve it!] But if I take the time to write one, it means you're doing it right.
Thank you for doing it right.
I'm very pleased with your product and your service.